Service Office

This page last edited on Sunday, May 23, 2004

PI and the Service Office

Some areas and regions have local service offices which distribute literature and may also provide additional services. These offices provide the public with a physical presence of NA in the community. Using a service office as the single point of contact with the public lends consistency to our public information efforts:

* The public can call an office instead of a person’s home.
* Some service offices have daytime business hours that are more convenient for professionals.
* Public Information committee minutes and archives can be stored at the office.
* Subcommittee meetings can be held at the office in some cases.
* The service office can coordinate mailings with the PI committee.
* A special worker, or volunteer, may refer professional contacts to the PI committee.
* The service office may provide a central location for the phoneline..

Some services offices can help the Public Information committee in a variety of ways. It is very important to stay in close contact with the office’s board of directors. Communicate with the board regularly, letting it know what your committee needs, or simply forward newly-thought of ideas for cooperation. The more often your committee communicates with the board, the better working relationship you will have. New ideas and projects will develop as you work together, and trust builds from consistent communications.

Some suggestions in working with a service office:

* Maintain an attitude of working together on a team with the board of directors. We all have the same goal—to carry the message to the addict who still suffers. Requests tend to be received much more readily than demands.
* If the office has regular interaction with the public, discuss guidelines for effectively meeting the public’s needs while working within our Twelve Traditions with the office staff and volunteers.

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