This page last edited on Sunday, May 23, 2004

PI and Phoneline Committee Cooperation

Phoneline cooperation in areas where PI and Phonelines are separate committees is vital to keeping open the lines of communication between NA and the community. The phoneline may provide the first contact both for addicts seeking recovery and also for professionals desiring information.

It is important that phoneline volunteers have a basic understanding of the NA service structure. It is helpful to have procedures in place which explain clearly how to refer calls from the community to the appropriate committee members. Please refer to the Phoneline Handbook for a discussion of handling business calls and establishing an area or regional contingency plan.

In some areas the Phoneline and PI committees require their liaisons to attend the other committee’s meetings. This ensures clear communication between the two committees.

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Combined PI / Phoneline Committee
Areas or regions should give considerable thought to whether or not they need separate PI and Phoneline committees There is no right and wrong decision. Situations may change and the area or region may need to re-evaluate its decision at a later date.